Who we are

Our website address is: https://www.ysgreene.com – the website of YS Greene Plumbing and Specialist Water Systems. We’re a local plumbing contractor based in Yellow Springs Ohio. Our website exists to advertise our business and the services we provide to residential customers in the Greene County Ohio region. 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Comments are typically disabled on this website however may be enabled in the future. 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use contact forms across the site to allow visitors to engage with us as potential customers. For the purposes of communication we collect names, e-mail addresses and telephone numbers, and if provided the physical address. Physical addresses are needed to provide the services we offer as a business, thus are collected at the time of inquiry or follow-up. This information is exported and stored privately on a database or customer relationship management service which remains private to our organization.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use various analytics services such as Google Analytics and similar services to learn and monitor how web traffic and users visit and use our website. We use this data for our own purposes to guide us in improving and updating our website to better suit our users’ needs, and do not share it outside of our organization, other than in use accordant to that of these analytics services. 

Who we share your data with

Nobody. We do not keep customer details on our website, and other than the requisite Google analytics and other similar tracking services we use to inform our website design and market to our customers, we do not share information outside of our company – with the exception of our website development and advertising contractor. As a company we value your personal data and do not sell it or share it unless it pertains to a service we offer, a subcontractor we utilize or for civic purposes such as permits. Any use outside of what can be deemed ‘regular’ in the course of our business will always be with your consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We maintain a private database of customer information for the purposes of customer service, marketing and business development. This is maintained indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Your data will also be used to update our analytics tools if you browse our website, and 3rd party plugins on our website may use anonymized data as part of routine operation. We may use your data with 3rd party marketing companies who we contract to perform marketing operations. 

Your contact information

Your contact information is held on a private software application on a web-hosted database. This data is retained indefinitely and is not shared without your consent, or outside of what can be considered regular business operation.

How we protect your data

Our website is hosted on a highly regarded, secure hosting service and utilizes HTTPS / SSL certificates for your peace of mind and protection. All data is encrypted and password protected with strong passwords. We do not share your personal information outside of the regular course of business and we do not sell to 3rd parties. We value your privacy. 

What third parties we receive data from

We utilize local marketing companies services to better inform our marketing and business development solutions. 

What automated decision making and/or profiling we do with user data

We use data to inform our marketing and business development, and in the course of regular operations. This helps us to better identify customer needs, as well as inform where, how and when we do business and the services we offer. We do not use your data outside of business operations nor do we sell it to 3rd parties unrelated to our business.